Terms and Conditions
Effective Date: August 29, 2026 • Governed under the Information Technology Act, 2000
1. Acceptance of Terms
By accessing, browsing, or using the {{ brand.company_name || 'Scan2Print Enterprise' }} platform (including customer self-service QR upload portal, vendor dashboard, desktop print agent, and related APIs), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must discontinue use immediately.
2. Scope of Services
{{ brand.company_name }} operates a cloud-native Smart QR Print & Dispatch platform enabling customers to securely upload documents via dedicated counter QR codes and allowing print shop vendors to spool, manage, and execute physical print jobs without requiring manual file handling via external messaging apps.
3. User Eligibility & Document Ownership
- User Rights: You retain full copyright and ownership of all files, documents, and data uploaded to the platform.
- License to Transmit: You grant {{ brand.company_name }} and the authorized vendor print shop a limited, temporary license strictly to transmit, preview, and print the requested files.
- Prohibited Content: You expressly agree not to upload content that is illegal, defamatory, obscene, infringing on third-party intellectual property, malicious (viruses or malware), or in violation of Indian penal laws.
4. Vendor SaaS Subscription & Billing
- Vendors subscribing to paid SaaS tiers (Pro, Business, Enterprise) agree to pay all applicable monthly or annual subscription fees via authorized payment aggregators.
- Subscription quotas (such as daily or monthly order limits, multi-counter seats, desktop agent auto-spooling) are enforced dynamically per the active plan.
- Subscriptions renew automatically unless canceled prior to the billing cycle.
5. Limitation of Liability
While {{ brand.company_name }} employs high-availability cloud architecture (99.9% uptime target) and 256-bit encryption, we shall not be liable for incidental, indirect, or consequential damages resulting from local hardware failures, internet disruptions, or vendor printer malfunctions.
6. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Privacy Policy
Your privacy and document confidentiality are our highest engineering priority.
All customer documents and uploaded files are automatically and permanently erased from the server within 2 hours of completion, or immediately upon auto-expiry. We never retain, index, or inspect your private documents.
1. Information We Collect
- Customer Print Orders: Mobile number (for OTP verification and order status SMS/WhatsApp alerts), uploaded document files (PDF, DOCX, JPG, PNG), selected print specifications (color, copies, sides).
- Vendor Accounts: Shop name, owner email, mobile number, shop address, subscription tier, and payout identifiers.
- Technical & Telemetry Data: IP address, device browser type, and transaction timestamps strictly for fraud prevention and rate limiting.
2. How We Use Your Information
Information collected is strictly utilized to process your print orders, dispatch print jobs to the selected vendor counter, authenticate user accounts, and provide transactional receipts. We have a zero-data-selling policy. We never sell, rent, or trade your personal data to any third-party advertisers.
3. Data Security & Encryption
- All network communication occurs exclusively over TLS 1.3 / 256-Bit SSL encrypted channels.
- Uploaded files are stored in isolated hashed directories with strictly randomized tokens to prevent unauthorized directory traversal.
- Payment information is handled exclusively by RBI-authorized payment aggregators (e.g. Cashfree/Razorpay). We do not store credit card numbers, CVVs, or UPI MPINs on our servers.
4. User Rights Under DPDPA 2023
You retain the right to request verification, rectification, or immediate deletion of your profile data. To exercise your rights or file a privacy inquiry, email our Grievance Officer at {{ brand.contact_email || 'care@scan2print.hostgeeks.in' }}.
Return, Refund & Cancellation Policy
Clear and transparent guidelines for print orders and SaaS subscriptions.
1. Customer Print Orders Cancellation & Refund
- Before Printing: Customers may cancel an order before the vendor counter begins physical printing by speaking with the counter cashier. If payment was pre-collected digitally, the counter will mark the job as canceled and initiate a refund.
- After Printing: Once a print order has been physically executed on paper per customer specifications, cancellation or return is generally not feasible due to the customized nature of physical printing.
- Defective Prints: If a print is illegible, jammed, or incorrectly formatted due to printer hardware error, the vendor will offer an immediate free reprint or full credit.
2. Failed or Double Deductions
In rare events where money was debited from your UPI app, card, or net banking but the order was not confirmed on the kiosk terminal, the payment gateway's automated reconciliation system will refund the debited amount to your original source account within 5 to 7 working days.
3. Vendor SaaS Subscription Refunds
- 7-Day Money Back Guarantee: First-time vendor subscribers to our Pro or Business plans are eligible for a 100% money-back refund within 7 calendar days of initial upgrade if our desktop agent software fails to spool with your printer hardware.
- Subsequent Renewals: Monthly or annual renewals are non-refundable once the billing period has commenced; however, vendors can cancel anytime to avoid subsequent charges.
4. Refund Mode & Processing Timelines
Approved refunds are processed directly to the original payment method (Bank Account, Credit/Debit Card, or UPI ID) through our payment gateway partner within 5–7 banking days.